FAQ

BE | PURITY products

The active ingredient complex of high molecular and low molecular hyaluronic acid, organic aloe vera, glycerin and citric acid plumps up your skin with moisture, visibly reduces wrinkles and protects the skin.

Click HERE to get the serum

The active ingredient complex of organic aloe vera, ectoin, glycerin and citric acid provides your skin with moisture all day long and nourishes it without leaving it greasy.

Click HERE to get the day cream

The active ingredient complex of organic aloe vera, organic castor oil, hyaluronic acid and glycerin moisturizes your skin overnight, visibly reduces wrinkles and regenerates the skin.

Click HERE to get to the night cream

Our products are unisex and therefore suitable for everyone.

Our formula is designed so that the creams and serum are suitable for every hair type.

No! Our products do not contain parabens, mineral oils or silicones.

Our products are made in Germany.

They are cruelty-free and environmentally friendly.

Since we don’t like plastic waste, you will receive our creams and serums in a glass bottle.

Because we use brown glass bottles, the ingredients are protected from the effects of the sun.

Yes, our products are all vegan and not tested on animals.

All our products are certified natural cosmetic products. We also have the "Pet Approved Vegan" certification.

All our products are dermatologically tested and have been awarded "VERY GOOD".

Order

No, there is no minimum order value.

An order cancellation is only possible if the order has not yet been dispatched. In this case, please contact us directly using our contact form. You can find this at the bottom of the page or click HERE.

Please provide the following information in your contact request:

- Invoice recipient including delivery address

- Order number

The best way to contact us is to use our contact form. You can find this at the end of the page or click HERE.

Please provide the following information in your contact request:

- Invoice recipient including delivery address

- Order number

You can return your product to us free of charge within 30 days of receipt.

Payment & Delivery

Here is a list of some payment methods:

- Klarna purchase on account
- Klarna Instant
- Paypal
- Credit card (Visa, Master, Amex)
- Amazon Pay
- Google Pay
- Apple Pay

Our shop complies with all standards for secure payment transactions on the Internet. SSL encryption and GDPR-compliant data protection. This means your payment information remains confidential and is always secure.

We currently deliver within Germany.

Yes, shipping is currently free for you.

Yes, after we have shipped your order you will receive a shipping notification with your tracking number by email.

You can use the tracking number to view the status of your shipment.

We usually deliver with Deutsche Post and DHL - climate neutral!

Yes, return shipping is free for you.